Calculate the Cancellation Fees for Telecommunication Residential Contracts in Quebec
In Quebec, since June 30, 2010, Bill 60 protects consumers who terminate a service contract before its end, by indicating the maximum penalty payments companies are allowed to impose. The bill is also applicable to all residential contracts in the telecommunication field that have a predetermined duration (internet access, cable television, etc.)
If a consumer benefits from a discount on the purchase of a device, by signing a contract for a determined period, the cancellation fee is calculated as follow:
maximum cancellation fees =
(rebate on regular price of good) - (rebate on regular price of good X number of months used / duration of contract)
If the consumer has not benefited from a discount when purchasing the device, the maximum cancellation fee considers the monthly fees and selects the smaller amount between $50.00 or 10% of the price, for the expected services left in the contract.
For example: the cancellation of a 36 months contract with a monthly cost of $30.00 after 12 months.
( (duration of contract - number of months used) X $30.00) / 10
The result being $72.00, the penalty fee will then be the smaller amount between $50.00 and $72.00, which is $50.00.
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